[ Improved operational performance, customer satisfaction and profitability for the manufacturer and dealer.]
Deepening relationships with customers is strategic
Strategic Evolutions works with clients in the capital equipment sales and service industries. Whether manufacturer or dealer, the goals and challenges are always similar; to develop and sell equipment with a predictable useful life that requires parts and service to maintain.
Through the sales and product life cycle Strategic Evolutions works with the clients to identify ways to deepen relationships with customers, improving operational performance, customer satisfaction and, as a result, profitability.
How can we help?
We focus on getting clients working more closely with customers and focused on understanding the customer’s needs. Starting with a strategic plan at the executive level we break the goals into action plans for each of the teams in the organization and train, mentor and coach the team members through the implementation.
Closer Customer Relationships = Predictable Sales
Growing and maximizing sales is more than luck or buying lunches for your customers. We work with sales teams to develop a marketing plan and a knowledge based sales strategy.
Starting from customer asset knowledge and market data we help you develop a sales strategy and implementation plan that results in relationship as trusted adviser with your clients.
The Result? A true understanding of opportunities, potential and improved sales.
We make parts a customer satisfaction cornerstone.
From parts inventory logic to delivery to the customer, the parts operation is critical to supporting your product in the field. Ensuring a fast and accurate supply of maintenance and repair parts will keep your customers working; and it’s the start of developing a lasting relationship.
Starting with analytics and benchmarks, We help you develop logic and calculations, put tools in place and train your parts team.
Service is vital for developing a sustainable and financially successful business.
Working with the service teams we develop service products specifically to meet the customer’s needs. Quality of delivery, consistency, communication and responsiveness are the hallmarks of a successful operation.
We work with your team to satisfy your customers.
Proud to be a new member
Joined in 2019 as Associate Member and supplier of IEDA’s internal CRM